Harvey Mackay’s most famous and memorably titled book is “Swim with the Sharks Without Being Eaten Alive.” He’s written and published another half dozen books, and his weekly columns have been widely distributed for the last 30 years. Mackay’s day job was selling envelopes. Not a terribly complicated or thrilling business, but he was determined …
Category: Customer success stories
Helping 100,000 people is a good start
Dr. Don Berwick is a pediatrician and a true hero of modern healthcare improvement. Author and management expert Tom Peters calls him the “Mother Teresa of health safety.” Berwick is one of the founders of the Institute for Healthcare Improvement and is the architect of its groundbreaking 100,000 Lives Campaign. In December 2004, he brazenly …
Messiness matters – tidy up to turn up your energy
A messy desk makes decision-making harder. Tidy up to turn up your energy level. To some, a desk piled high with papers, files, notes and unread periodicals is a badge of honor and a way of projecting hard work and busyness. The bigger the mess, the bigger my job, right? photo credit: jspaw via photopincc …
How to never stop learning
“A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.” – Tom Peters On the brink of a new year it’s a natural time to reflect on successes, failures, and most important of all – …
Solve like Sherlock using more mindfulness
What we can learn about better concentration — and problem-solving — from the quintessential unitasker and mindfulness master, Sherlock Holmes. Multitasking has become a badge of honor and esteem in our modern lives. Many of us pride ourselves on our multitasking prowess, and even strive for higher levels of frenzied activity. The remedy for our overloaded senses …
The art of asking – here’s a proven way to ask for anything
Asking for a job, a raise, a sale, or other big decisions can be intimidating. Here’s a proven way to ask for anything, and up your odds of receiving it. Do you ever have trouble asking for what you want? And when you don’t ask, isn’t it frustrating? “The ask” may be one of the …
Power-posing and its effect on positivity
Posing for two minutes in a powerful position — with the body expansive and the limbs stretched out — can have a profound effect on how you feel. Even though more than 20 million have already viewed the wildly successful TED talk by Amy Cuddy, I couldn’t help but share it here. Her findings on …
Time commitment triage – better ways to manage your time
Everyone wants a piece of your day. Here’s how to determine if you should give it to them. It’s flattering to be invited to meetings of all kinds. We all like to be included and be asked our opinion. Many are rich and rewarding experiences, but others can be time suck disasters. In “18 Minutes: …
A good call – pick up the phone to improve communications
Sending email is easy — too easy sometimes. Emotion and critical points can be hard to convey. Pick up the phone to reduce risk. We’ve all seen an email thread gone awry. It usually starts with the best intentions but disintegrates into a testy, awkward exchange where nothing gets resolved. These occurrences can be destructive to …
Firm grasp on reality – the best leaders stay grounded in reality and results
The best leaders do less judging and more helping. They succeed by staying grounded in reality and results. Here’s how you can, too. Have you ever had the sense you were spinning your wheels as a team member or leader? Ever attended lots of meetings and done lots of work with not much to show …