Healthy, high-performing teams are the critical factor in winning and losing in business today. Here’s how to make your team better. I sat down this past week to make a few notes on upcoming Snippet topics when my 12-year old daughter, Jane, popped into my office. She asked me what I was doing, and I …
Category: Customer success stories
Flip the script – The Sunday Snippet – [7.28.13]
Daniel Pink turns conventional wisdom upside down. Motivation is defined as the general desire or willingness of someone to do something. That’s a pretty simple definition, yet I think most of us would agree it’s one of the more elusive traits to cultivate in ourselves as well as others. Daniel Pink has studied the psychology …
The Millennial mindset – The Sunday Snippet – [7.21.13]
Millennials have created a participation economy which requires companies to re-think the old rules of marketing. Wondering where the U.S. economy is going in the next 20, 30, and 40 years? Curious about who’s going to be fueling it and driving it? Whether you’re trying to hire Millennials, manage them, or sell to them, you …
The Magic Email – The Sunday Snippet – [7.14.13]
How to create an email that gets the attention of C-level decision-makers. The email Inbox is the dashboard for our personal and professional lives. It’s also a busy place where “To Read” or “Not To Read” decisions are made in a matter of a few seconds — at most. Writing and designing an email that …
The power of gush – The Sunday Snippet – [7.7.13]
Don’t just get customers talking about your business — get them to gush. Customer service and customer experience (used interchangeably now) are discussed a lot, and for good reason. How a customer or client feels as you work with them is one of the most important and lasting impressions of a business relationship. It’s what …
Do less to gain more: hara hachi bu for longevity – The Sunday Snippet – [6.30.13]
Use more inspiration and less perspiration. Working smarter, not harder by following hara hachi bu. Does it feel like the treadmill is stuck on high sometimes? Family, school, work, repeat, right? Burnout and exhaustion are real medical problems, and are much more complicated than simply being tired. Concentration can suffer, guilt can grow, relationships can …
Why stories? Which stories? Add customer stories to your content marketing mix.
Numbers give clues but don’t tell the whole tale. Why stories? Which stories? And tips for better stories. Statistics don’t lie, but they also don’t do as much to persuade as you might think. Research and results show time and again that if you want to connect with your key audiences, one of the best …
Cartoons drive engagement – The Sunday Snippet – [6.16.13]
“I ever tell you fellers the story of Wild Stu Heinecke?” Magazine and newspaper readership surveys consistently point to cartoons as the most memorable and most popular form of content. But do they work in marketing? I first told you about Stu Heinecke in a Snippet back in March. He’s one of the world’s foremost …
You are appreciated – The Sunday Snippet – [6.9.13]
This little Sunday morning note was born two years ago and I want to thank you for your readership, encouragement and input along the way. Thank you for your time, and, if you’ve gone out of your way to reply back with a comment or kind word, it is greatly appreciated. Some posts have been more …
Think and grow (rich) – The Sunday Snippet – [6.2.13]
“Think and Grow Rich” — it’s not about the money. Napoleon Hill’s book “Think and Grow Rich” was mentioned by someone this week as a life-changing influence and it prompted me to re-read my own copy. One of Hill’s hallmark expressions is of course “Whatever the mind can conceive and believe, the mind can achieve.” …