When we find out we were wrong it hurts because it’s a blow to our self-identity.
We like to think we’re smart. We like to think of ourselves as good decision makers. We like to be known as go-to experts on certain things.
While it’s bad enough being wrong in private, it’s even worse being wrong when others are involved.
It’s embarrassing. And there is a tendency to want to cover it up, blame or deflect responsibility.
But that rarely works, and in fact, it usually just highlights the mistake and makes you look like a jerk.
Deborah Grayson Riegel teaches management communication at the University of Pennsylvania’s Wharton School of Business. She says that when you’re wrong, you’ve got to make amends. Here’s how:
- Take responsibility. Say it out loud: “I was wrong.” Explain, don’t excuse. Let others describe how it impacted them and don’t interrupt. Just listen and apologize.
- Address how to fix it right now. Tell others how you’regoing to remedy the mistake. Determine what really can be fixed and what can’t. Over-communicate your plans.
- Share what you will do differently next time. Talk about what you’ve learned and how you’re going to use it. Ask for help and input. Answer questions and discuss.
Being wrong happens. And the cover up is always worse than the mistake.
Own it, discuss it, and fix it. It’s the fastest way to rebuild your confidence – and your relationships.
Have a great week.
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